Six New Integrations for January
www.zendesk.com
on 01/23/2013
Excerpt: A new year is here, and with it, six great new integrations to help improve your Zendesk experience! Tymeshift
TymeShift is a dedicated application designed specifically to build a bridge between TSheets and Zendesk to track the time your users spend working on Zendesk tickets. Your agents and managers will never have to leave Zendesk to track, manage, and report on time spent. Track all the time spent on individual tickets, roll them up into invoices, and capture more billable hours with the flexible app that TymeShift provides.... read the full post.
Tags: API-Evangelist, API-Stack, Customer Support, Support, Zendesk
The new Zendesk for Salesforce integration is here
www.zendesk.com
on 12/11/2012
Excerpt: According to the Frost & Sullivan whitepaper, “Service and Support at the Speed of the Customer,” the gains in customer satisfaction and customer loyalty brought on by “customer service agents armed with the correct information at the correct point in the interaction” lead directly to increased revenues. (Read our take on this in our new “Matchmaking in the Cloud: A Perfect Marriage of Sales and Support” whitepaper)
One of the ways we are making it easier to access customer information at the correct interaction points is with our newly updated Zendesk for Salesforce integration.... read the full post.
Tags: API-Evangelist, Customer Support, SalesForce, Support, Zendesk
Advanced Analytics in Zendesk
www.zendesk.com
on 12/06/2012
Excerpt: Yesterday we announced some great new Zendesk features. Today, we’re going to focus on one: Advanced Analytics. Powered by GoodData, the advanced analytics that our customers on the Plus and Enterprise plans have come to know and love are now available in the new Zendesk. Not familiar with our Advanced Analytics? It takes the data that you see on the Overview and Leaderboard tabs in the new Zendesk a step farther. With them, you can drill down into or filter one of the many out-of-the-box reports, do ad hoc analysis, or even create a brand new report from scratch.... read the full post.
Tags: Analytics, Customer Support, Support, Zendesk
Zendesk Private Messaging on Facebook
www.zendesk.com
on 07/10/2012
Excerpt: Today we’re introducing a great feature addition to our Zendesk for Facebook integration: Facebook Private Messages. Back in December, we launched our original Facebook integration, making it possible to turn a wall post conversation into Zendesk tickets. And from within Zendesk, agents can respond to tickets as Facebook wall posts without having to log into Facebook. There are over 900 million people on Facebook creating 3. 2 billion interactions per day. Customers are on Facebook and other social channels and businesses need to have a presence on those channels to engage with them. But customers (and companies) don’t always want these conversations to be held publicly.... read the full post.
Tags: Customer Support, Evangelist, Facebook, Social Networking, Stack, Support, Zendesk
Excerpt: According to the Frost & Sullivan whitepaper, “Service and Support at the Speed of the Customer,” the gains in customer satisfaction and customer loyalty brought on by “customer service agents armed with the correct information at the correct point in the interaction” lead directly to increased revenues. (Read our take on this in our new “Matchmaking in the Cloud: A Perfect Marriage of Sales and Support” whitepaper) One of the ways we are making it easier to access customer information at the correct interaction points is with our newly updated Zendesk for Salesforce integration.... read the full post.
Tags: API-Evangelist, Customer Support, SalesForce, Support, Zendesk
Advanced Analytics in Zendesk
www.zendesk.com
on 12/06/2012
Excerpt: Yesterday we announced some great new Zendesk features. Today, we’re going to focus on one: Advanced Analytics. Powered by GoodData, the advanced analytics that our customers on the Plus and Enterprise plans have come to know and love are now available in the new Zendesk. Not familiar with our Advanced Analytics? It takes the data that you see on the Overview and Leaderboard tabs in the new Zendesk a step farther. With them, you can drill down into or filter one of the many out-of-the-box reports, do ad hoc analysis, or even create a brand new report from scratch.... read the full post.
Tags: Analytics, Customer Support, Support, Zendesk
Zendesk Private Messaging on Facebook
www.zendesk.com
on 07/10/2012
Excerpt: Today we’re introducing a great feature addition to our Zendesk for Facebook integration: Facebook Private Messages. Back in December, we launched our original Facebook integration, making it possible to turn a wall post conversation into Zendesk tickets. And from within Zendesk, agents can respond to tickets as Facebook wall posts without having to log into Facebook. There are over 900 million people on Facebook creating 3. 2 billion interactions per day. Customers are on Facebook and other social channels and businesses need to have a presence on those channels to engage with them. But customers (and companies) don’t always want these conversations to be held publicly.... read the full post.
Tags: Customer Support, Evangelist, Facebook, Social Networking, Stack, Support, Zendesk
Excerpt: Today we’re introducing a great feature addition to our Zendesk for Facebook integration: Facebook Private Messages. Back in December, we launched our original Facebook integration, making it possible to turn a wall post conversation into Zendesk tickets. And from within Zendesk, agents can respond to tickets as Facebook wall posts without having to log into Facebook. There are over 900 million people on Facebook creating 3. 2 billion interactions per day. Customers are on Facebook and other social channels and businesses need to have a presence on those channels to engage with them. But customers (and companies) don’t always want these conversations to be held publicly.... read the full post.
Tags: Customer Support, Evangelist, Facebook, Social Networking, Stack, Support, Zendesk
