API-crazy Amazon adds a new tool to boost support for enterprise AWS customers
gigaom.com
on 05/03/2013
Excerpt: Summary: Amazon says its new API will help businesses on support contracts automate how their support calls are set up and handled. Continuing its quest to make its public cloud services more attractive to enterprise users, API-enamored Amazon has added another interface to the mix. Businesses that pay for AWS support can use the new API to tailor their support cases and automate how they are handled. According to an Amazon Web Services blog post Thursday:
“If you are signed up for the Business or Enterprise level of AWS Support, you can use this API to create new support cases, check on the status of open cases, and resolve cases. You can also add and retrieve information for existing cases.... read the full post.
Tags: API-Evangelist, API-Stack, Cloud Computing, Enterprise, Support
Updates To Our Privacy Policy
blog.getsatisfaction.com
on 03/28/2013
Excerpt: Get Satisfaction launched in 2007 as a consumer website with a mission to create better relationships between companies and their customers. More than 5 years later, our mission has not changed. We still help companies and customers collaborate to answer questions, solve problems, and share ideas. However, we are no longer simply a consumer website. We are also a business application used by companies of all sizes to build better customer relationships. Today, we’re proud to say that we have thousands of paying customers: companies that find value in having us create community-based customer experiences on their websites, mobile apps, and Facebook pages. We strongly believe that this is a good thing for consumers.... read the full post.
Tags: API-Stack, API-Voice, Forums, Privacy, Support
SeeClickFix for Windows Phones!
seeclickfix.blogspot.com
on 03/14/2013
Excerpt: As noted in this awesome write-up on WPCentral SeeClickFix is all riled up today thanks to the excited announcement of a new way to monitor & report issues: SeeClickFix's very first app for Windows Phone 8. A whole new world for us, this app now lets any SeeClickFixers report and track issues on-the-go from Windows Phone 8 devices. Instead of mincing words, just download the app here, and please let us know what you think by reviewing it in the marketplace! Anything from bug reports to shameless praise--we'd love to hear from you.... read the full post.
Tags: API-Evangelist, API-Stack, Issue Management, Support
NetDNA sets the bar for startup- and developer-friendliness
blog.leftronic.com
on 03/07/2013
Excerpt: Leftronic is very excited to announce an integration with NetDNA, but that is not the purpose of this post. I wanted to let people know about our fantastic interaction so far with NetDNA, and how we believe technology companies should engage with their community! Every developer ought to stand behind and support their API like NetDNA. NetDNA is a CDN service, and their customers expressed a need for large-screen dashboards to monitor the performance of their content delivery systems, which is where Leftronic’s business dashboards came in! We’ve been in touch with NetDNA’s developer advocate Justin Dorfman before, and we were immediately impressed by his can-do and let’s-make-it-happen attitude!... read the full post.
Tags: API-Evangelist, API-Stack, Data Visualization, Leftronics, NetDNA, Support
Excessive spam in some UserVoice accounts: under investigation
www.uservoice.com
on 03/06/2013
Excerpt: We’ve received a number of reports of excessive spam making it through the spam filter into UserVoice helpdesk inboxes. I just wanted to let everyone know that we’re looking into this right now. Unfortunately, this spam doesn’t fall into the normal category of spam that most spam systems catch…so we’re going to have to work a little harder to get rid of it. Rest assured that we will be making this happen, and I’ll post updates as I have them. Spam sucks (and please don’t send any money to any nigerian princes) and we’re not pleased that this happened. Thanks for hanging in there while we investigate.... read the full post.
Tags: API-Evangelist, API-Stack, spam, Support
New improvement: see iOS and API as channels in the Helpdesk Report
www.uservoice.com
on 02/22/2013
Excerpt: Just a few months ago we released some significant improvements to our iOS SDK, and since then we’ve experienced a nice increase in the number of users who’ve added it to their iOS apps. In conjunction, we’re pleased to let you know that we also recently rolled out a few changes to our analytics to help you better measure and understand how much use this functionality is getting. When you view tickets by channel in the helpdesk report, you can now see the number of tickets you received via your iOS app. If you have an integration that uses our API to create tickets (like live chat, for example), you can see how many tickets you received from that channel too. And, of course, you can click on the channel to view individual tickets.... read the full post.
Tags: API-Evangelist, Help Desk, Support
Six New Integrations for January
www.zendesk.com
on 01/23/2013
Excerpt: A new year is here, and with it, six great new integrations to help improve your Zendesk experience! Tymeshift
TymeShift is a dedicated application designed specifically to build a bridge between TSheets and Zendesk to track the time your users spend working on Zendesk tickets. Your agents and managers will never have to leave Zendesk to track, manage, and report on time spent. Track all the time spent on individual tickets, roll them up into invoices, and capture more billable hours with the flexible app that TymeShift provides.... read the full post.
Tags: API-Evangelist, API-Stack, Customer Support, Support, Zendesk
Adding the Feedback Tab to your Facebook Page
www.zendesk.com
on 01/07/2013
Excerpt: With our current Facebook integration, you are able to capture both wall posts and private messages into tickets. With that being said, some of our customers want to make it even easier for their customers to reach out to them via a one click solution. Facebook allows you to have apps within your Facebook pages. This has allowed us to use a free app that ties in our Feedback Tab URL as a tab destination in Facebook. The latest tip of the week show you how
Head to the forums to learn more
To comply with the EU cookie law, we have recently revised our cookies policy. Please review it to learn which cookies we use, how and why we use them, and how you can disable cookies by changing your browser settings.... read the full post.
Tags: API-Evangelist, API-Stack, Customer Support, Facebook, Support
Why In-App support is the only way forward for the App Economy..
blog.freshdesk.com
on 01/04/2013
Excerpt: Everyday, every minute we use iPhones and iPads to get things done. We use it on our way to work to check in on the day’s agenda and while on the train to read news. And more than talking, more than texting, it is evident that our daily phone time is used on apps, something which wasn’t even a part of mainstream imagination just a few years ago. The Economy that Apple Built
Today, the mobile-app industry is peaking. More handheld apps are sold everyday than desktops. And leading the revolution has been Apple’s iOS. Apple’s smartphone operating system has more than 750,000 applications that can run on several generations of its iDevices.... read the full post.
Tags: API-Evangelist, Apps, Mobile, Story, Support
Mashable lists SeeClickFix As Urban Innovation to watch in 2013
seeclickfix.blogspot.com
on 01/03/2013
Excerpt: In August we flew to Berlin to accept an Urban Innovation award from Mashable and BMW. This week the blog giant has listed SeeClickFix as one of the 35 Urban Innovations to watch for 2013. We were listed alongside a number of notable projects worth checking out including the Chicago Tech Academy, apps like WAZE for getting around town faster and of course our personal favorite Code For America. Mashable has done a great job of documenting the growing pop nature of urban innovation. In a time when massive corporations like Philips, software start-Ups Like Waze and small kickstarter projects like softwalk are all working to make our cities more livable places it can be hard to keep up. Thanks Mashable for being on the pulse.... read the full post.
Tags: API-Evangelist, Issue Management, Support
Excerpt: Get Satisfaction launched in 2007 as a consumer website with a mission to create better relationships between companies and their customers. More than 5 years later, our mission has not changed. We still help companies and customers collaborate to answer questions, solve problems, and share ideas. However, we are no longer simply a consumer website. We are also a business application used by companies of all sizes to build better customer relationships. Today, we’re proud to say that we have thousands of paying customers: companies that find value in having us create community-based customer experiences on their websites, mobile apps, and Facebook pages. We strongly believe that this is a good thing for consumers.... read the full post.
Tags: API-Stack, API-Voice, Forums, Privacy, Support
SeeClickFix for Windows Phones!
seeclickfix.blogspot.com
on 03/14/2013
Excerpt: As noted in this awesome write-up on WPCentral SeeClickFix is all riled up today thanks to the excited announcement of a new way to monitor & report issues: SeeClickFix's very first app for Windows Phone 8. A whole new world for us, this app now lets any SeeClickFixers report and track issues on-the-go from Windows Phone 8 devices. Instead of mincing words, just download the app here, and please let us know what you think by reviewing it in the marketplace! Anything from bug reports to shameless praise--we'd love to hear from you.... read the full post.
Tags: API-Evangelist, API-Stack, Issue Management, Support
NetDNA sets the bar for startup- and developer-friendliness
blog.leftronic.com
on 03/07/2013
Excerpt: Leftronic is very excited to announce an integration with NetDNA, but that is not the purpose of this post. I wanted to let people know about our fantastic interaction so far with NetDNA, and how we believe technology companies should engage with their community! Every developer ought to stand behind and support their API like NetDNA. NetDNA is a CDN service, and their customers expressed a need for large-screen dashboards to monitor the performance of their content delivery systems, which is where Leftronic’s business dashboards came in! We’ve been in touch with NetDNA’s developer advocate Justin Dorfman before, and we were immediately impressed by his can-do and let’s-make-it-happen attitude!... read the full post.
Tags: API-Evangelist, API-Stack, Data Visualization, Leftronics, NetDNA, Support
Excessive spam in some UserVoice accounts: under investigation
www.uservoice.com
on 03/06/2013
Excerpt: We’ve received a number of reports of excessive spam making it through the spam filter into UserVoice helpdesk inboxes. I just wanted to let everyone know that we’re looking into this right now. Unfortunately, this spam doesn’t fall into the normal category of spam that most spam systems catch…so we’re going to have to work a little harder to get rid of it. Rest assured that we will be making this happen, and I’ll post updates as I have them. Spam sucks (and please don’t send any money to any nigerian princes) and we’re not pleased that this happened. Thanks for hanging in there while we investigate.... read the full post.
Tags: API-Evangelist, API-Stack, spam, Support
New improvement: see iOS and API as channels in the Helpdesk Report
www.uservoice.com
on 02/22/2013
Excerpt: Just a few months ago we released some significant improvements to our iOS SDK, and since then we’ve experienced a nice increase in the number of users who’ve added it to their iOS apps. In conjunction, we’re pleased to let you know that we also recently rolled out a few changes to our analytics to help you better measure and understand how much use this functionality is getting. When you view tickets by channel in the helpdesk report, you can now see the number of tickets you received via your iOS app. If you have an integration that uses our API to create tickets (like live chat, for example), you can see how many tickets you received from that channel too. And, of course, you can click on the channel to view individual tickets.... read the full post.
Tags: API-Evangelist, Help Desk, Support
Six New Integrations for January
www.zendesk.com
on 01/23/2013
Excerpt: A new year is here, and with it, six great new integrations to help improve your Zendesk experience! Tymeshift
TymeShift is a dedicated application designed specifically to build a bridge between TSheets and Zendesk to track the time your users spend working on Zendesk tickets. Your agents and managers will never have to leave Zendesk to track, manage, and report on time spent. Track all the time spent on individual tickets, roll them up into invoices, and capture more billable hours with the flexible app that TymeShift provides.... read the full post.
Tags: API-Evangelist, API-Stack, Customer Support, Support, Zendesk
Adding the Feedback Tab to your Facebook Page
www.zendesk.com
on 01/07/2013
Excerpt: With our current Facebook integration, you are able to capture both wall posts and private messages into tickets. With that being said, some of our customers want to make it even easier for their customers to reach out to them via a one click solution. Facebook allows you to have apps within your Facebook pages. This has allowed us to use a free app that ties in our Feedback Tab URL as a tab destination in Facebook. The latest tip of the week show you how
Head to the forums to learn more
To comply with the EU cookie law, we have recently revised our cookies policy. Please review it to learn which cookies we use, how and why we use them, and how you can disable cookies by changing your browser settings.... read the full post.
Tags: API-Evangelist, API-Stack, Customer Support, Facebook, Support
Why In-App support is the only way forward for the App Economy..
blog.freshdesk.com
on 01/04/2013
Excerpt: Everyday, every minute we use iPhones and iPads to get things done. We use it on our way to work to check in on the day’s agenda and while on the train to read news. And more than talking, more than texting, it is evident that our daily phone time is used on apps, something which wasn’t even a part of mainstream imagination just a few years ago. The Economy that Apple Built
Today, the mobile-app industry is peaking. More handheld apps are sold everyday than desktops. And leading the revolution has been Apple’s iOS. Apple’s smartphone operating system has more than 750,000 applications that can run on several generations of its iDevices.... read the full post.
Tags: API-Evangelist, Apps, Mobile, Story, Support
Mashable lists SeeClickFix As Urban Innovation to watch in 2013
seeclickfix.blogspot.com
on 01/03/2013
Excerpt: In August we flew to Berlin to accept an Urban Innovation award from Mashable and BMW. This week the blog giant has listed SeeClickFix as one of the 35 Urban Innovations to watch for 2013. We were listed alongside a number of notable projects worth checking out including the Chicago Tech Academy, apps like WAZE for getting around town faster and of course our personal favorite Code For America. Mashable has done a great job of documenting the growing pop nature of urban innovation. In a time when massive corporations like Philips, software start-Ups Like Waze and small kickstarter projects like softwalk are all working to make our cities more livable places it can be hard to keep up. Thanks Mashable for being on the pulse.... read the full post.
Tags: API-Evangelist, Issue Management, Support
Excerpt: Leftronic is very excited to announce an integration with NetDNA, but that is not the purpose of this post. I wanted to let people know about our fantastic interaction so far with NetDNA, and how we believe technology companies should engage with their community! Every developer ought to stand behind and support their API like NetDNA. NetDNA is a CDN service, and their customers expressed a need for large-screen dashboards to monitor the performance of their content delivery systems, which is where Leftronic’s business dashboards came in! We’ve been in touch with NetDNA’s developer advocate Justin Dorfman before, and we were immediately impressed by his can-do and let’s-make-it-happen attitude!... read the full post.
Tags: API-Evangelist, API-Stack, Data Visualization, Leftronics, NetDNA, Support
Excessive spam in some UserVoice accounts: under investigation
www.uservoice.com
on 03/06/2013
Excerpt: We’ve received a number of reports of excessive spam making it through the spam filter into UserVoice helpdesk inboxes. I just wanted to let everyone know that we’re looking into this right now. Unfortunately, this spam doesn’t fall into the normal category of spam that most spam systems catch…so we’re going to have to work a little harder to get rid of it. Rest assured that we will be making this happen, and I’ll post updates as I have them. Spam sucks (and please don’t send any money to any nigerian princes) and we’re not pleased that this happened. Thanks for hanging in there while we investigate.... read the full post.
Tags: API-Evangelist, API-Stack, spam, Support
New improvement: see iOS and API as channels in the Helpdesk Report
www.uservoice.com
on 02/22/2013
Excerpt: Just a few months ago we released some significant improvements to our iOS SDK, and since then we’ve experienced a nice increase in the number of users who’ve added it to their iOS apps. In conjunction, we’re pleased to let you know that we also recently rolled out a few changes to our analytics to help you better measure and understand how much use this functionality is getting. When you view tickets by channel in the helpdesk report, you can now see the number of tickets you received via your iOS app. If you have an integration that uses our API to create tickets (like live chat, for example), you can see how many tickets you received from that channel too. And, of course, you can click on the channel to view individual tickets.... read the full post.
Tags: API-Evangelist, Help Desk, Support
Six New Integrations for January
www.zendesk.com
on 01/23/2013
Excerpt: A new year is here, and with it, six great new integrations to help improve your Zendesk experience! Tymeshift
TymeShift is a dedicated application designed specifically to build a bridge between TSheets and Zendesk to track the time your users spend working on Zendesk tickets. Your agents and managers will never have to leave Zendesk to track, manage, and report on time spent. Track all the time spent on individual tickets, roll them up into invoices, and capture more billable hours with the flexible app that TymeShift provides.... read the full post.
Tags: API-Evangelist, API-Stack, Customer Support, Support, Zendesk
Adding the Feedback Tab to your Facebook Page
www.zendesk.com
on 01/07/2013
Excerpt: With our current Facebook integration, you are able to capture both wall posts and private messages into tickets. With that being said, some of our customers want to make it even easier for their customers to reach out to them via a one click solution. Facebook allows you to have apps within your Facebook pages. This has allowed us to use a free app that ties in our Feedback Tab URL as a tab destination in Facebook. The latest tip of the week show you how
Head to the forums to learn more
To comply with the EU cookie law, we have recently revised our cookies policy. Please review it to learn which cookies we use, how and why we use them, and how you can disable cookies by changing your browser settings.... read the full post.
Tags: API-Evangelist, API-Stack, Customer Support, Facebook, Support
Why In-App support is the only way forward for the App Economy..
blog.freshdesk.com
on 01/04/2013
Excerpt: Everyday, every minute we use iPhones and iPads to get things done. We use it on our way to work to check in on the day’s agenda and while on the train to read news. And more than talking, more than texting, it is evident that our daily phone time is used on apps, something which wasn’t even a part of mainstream imagination just a few years ago. The Economy that Apple Built
Today, the mobile-app industry is peaking. More handheld apps are sold everyday than desktops. And leading the revolution has been Apple’s iOS. Apple’s smartphone operating system has more than 750,000 applications that can run on several generations of its iDevices.... read the full post.
Tags: API-Evangelist, Apps, Mobile, Story, Support
Mashable lists SeeClickFix As Urban Innovation to watch in 2013
seeclickfix.blogspot.com
on 01/03/2013
Excerpt: In August we flew to Berlin to accept an Urban Innovation award from Mashable and BMW. This week the blog giant has listed SeeClickFix as one of the 35 Urban Innovations to watch for 2013. We were listed alongside a number of notable projects worth checking out including the Chicago Tech Academy, apps like WAZE for getting around town faster and of course our personal favorite Code For America. Mashable has done a great job of documenting the growing pop nature of urban innovation. In a time when massive corporations like Philips, software start-Ups Like Waze and small kickstarter projects like softwalk are all working to make our cities more livable places it can be hard to keep up. Thanks Mashable for being on the pulse.... read the full post.
Tags: API-Evangelist, Issue Management, Support
Excerpt: Just a few months ago we released some significant improvements to our iOS SDK, and since then we’ve experienced a nice increase in the number of users who’ve added it to their iOS apps. In conjunction, we’re pleased to let you know that we also recently rolled out a few changes to our analytics to help you better measure and understand how much use this functionality is getting. When you view tickets by channel in the helpdesk report, you can now see the number of tickets you received via your iOS app. If you have an integration that uses our API to create tickets (like live chat, for example), you can see how many tickets you received from that channel too. And, of course, you can click on the channel to view individual tickets.... read the full post.
Tags: API-Evangelist, Help Desk, Support
Six New Integrations for January
www.zendesk.com
on 01/23/2013
Excerpt: A new year is here, and with it, six great new integrations to help improve your Zendesk experience! Tymeshift
TymeShift is a dedicated application designed specifically to build a bridge between TSheets and Zendesk to track the time your users spend working on Zendesk tickets. Your agents and managers will never have to leave Zendesk to track, manage, and report on time spent. Track all the time spent on individual tickets, roll them up into invoices, and capture more billable hours with the flexible app that TymeShift provides.... read the full post.
Tags: API-Evangelist, API-Stack, Customer Support, Support, Zendesk
Adding the Feedback Tab to your Facebook Page
www.zendesk.com
on 01/07/2013
Excerpt: With our current Facebook integration, you are able to capture both wall posts and private messages into tickets. With that being said, some of our customers want to make it even easier for their customers to reach out to them via a one click solution. Facebook allows you to have apps within your Facebook pages. This has allowed us to use a free app that ties in our Feedback Tab URL as a tab destination in Facebook. The latest tip of the week show you how
Head to the forums to learn more
To comply with the EU cookie law, we have recently revised our cookies policy. Please review it to learn which cookies we use, how and why we use them, and how you can disable cookies by changing your browser settings.... read the full post.
Tags: API-Evangelist, API-Stack, Customer Support, Facebook, Support
Why In-App support is the only way forward for the App Economy..
blog.freshdesk.com
on 01/04/2013
Excerpt: Everyday, every minute we use iPhones and iPads to get things done. We use it on our way to work to check in on the day’s agenda and while on the train to read news. And more than talking, more than texting, it is evident that our daily phone time is used on apps, something which wasn’t even a part of mainstream imagination just a few years ago. The Economy that Apple Built
Today, the mobile-app industry is peaking. More handheld apps are sold everyday than desktops. And leading the revolution has been Apple’s iOS. Apple’s smartphone operating system has more than 750,000 applications that can run on several generations of its iDevices.... read the full post.
Tags: API-Evangelist, Apps, Mobile, Story, Support
Mashable lists SeeClickFix As Urban Innovation to watch in 2013
seeclickfix.blogspot.com
on 01/03/2013
Excerpt: In August we flew to Berlin to accept an Urban Innovation award from Mashable and BMW. This week the blog giant has listed SeeClickFix as one of the 35 Urban Innovations to watch for 2013. We were listed alongside a number of notable projects worth checking out including the Chicago Tech Academy, apps like WAZE for getting around town faster and of course our personal favorite Code For America. Mashable has done a great job of documenting the growing pop nature of urban innovation. In a time when massive corporations like Philips, software start-Ups Like Waze and small kickstarter projects like softwalk are all working to make our cities more livable places it can be hard to keep up. Thanks Mashable for being on the pulse.... read the full post.
Tags: API-Evangelist, Issue Management, Support
Excerpt: With our current Facebook integration, you are able to capture both wall posts and private messages into tickets. With that being said, some of our customers want to make it even easier for their customers to reach out to them via a one click solution. Facebook allows you to have apps within your Facebook pages. This has allowed us to use a free app that ties in our Feedback Tab URL as a tab destination in Facebook. The latest tip of the week show you how Head to the forums to learn more To comply with the EU cookie law, we have recently revised our cookies policy. Please review it to learn which cookies we use, how and why we use them, and how you can disable cookies by changing your browser settings.... read the full post.
Tags: API-Evangelist, API-Stack, Customer Support, Facebook, Support
Why In-App support is the only way forward for the App Economy..
blog.freshdesk.com
on 01/04/2013
Excerpt: Everyday, every minute we use iPhones and iPads to get things done. We use it on our way to work to check in on the day’s agenda and while on the train to read news. And more than talking, more than texting, it is evident that our daily phone time is used on apps, something which wasn’t even a part of mainstream imagination just a few years ago. The Economy that Apple Built
Today, the mobile-app industry is peaking. More handheld apps are sold everyday than desktops. And leading the revolution has been Apple’s iOS. Apple’s smartphone operating system has more than 750,000 applications that can run on several generations of its iDevices.... read the full post.
Tags: API-Evangelist, Apps, Mobile, Story, Support
Mashable lists SeeClickFix As Urban Innovation to watch in 2013
seeclickfix.blogspot.com
on 01/03/2013
Excerpt: In August we flew to Berlin to accept an Urban Innovation award from Mashable and BMW. This week the blog giant has listed SeeClickFix as one of the 35 Urban Innovations to watch for 2013. We were listed alongside a number of notable projects worth checking out including the Chicago Tech Academy, apps like WAZE for getting around town faster and of course our personal favorite Code For America. Mashable has done a great job of documenting the growing pop nature of urban innovation. In a time when massive corporations like Philips, software start-Ups Like Waze and small kickstarter projects like softwalk are all working to make our cities more livable places it can be hard to keep up. Thanks Mashable for being on the pulse.... read the full post.
Tags: API-Evangelist, Issue Management, Support
Excerpt: In August we flew to Berlin to accept an Urban Innovation award from Mashable and BMW. This week the blog giant has listed SeeClickFix as one of the 35 Urban Innovations to watch for 2013. We were listed alongside a number of notable projects worth checking out including the Chicago Tech Academy, apps like WAZE for getting around town faster and of course our personal favorite Code For America. Mashable has done a great job of documenting the growing pop nature of urban innovation. In a time when massive corporations like Philips, software start-Ups Like Waze and small kickstarter projects like softwalk are all working to make our cities more livable places it can be hard to keep up. Thanks Mashable for being on the pulse.... read the full post.
Tags: API-Evangelist, Issue Management, Support
| 1 2 3 4 | Next >> |
