Zendesk Private Messaging on Facebook
www.zendesk.com
on 07/10/2012
Excerpt: Today we’re introducing a great feature addition to our Zendesk for Facebook integration: Facebook Private Messages. Back in December, we launched our original Facebook integration, making it possible to turn a wall post conversation into Zendesk tickets. And from within Zendesk, agents can respond to tickets as Facebook wall posts without having to log into Facebook. There are over 900 million people on Facebook creating 3. 2 billion interactions per day. Customers are on Facebook and other social channels and businesses need to have a presence on those channels to engage with them. But customers (and companies) don’t always want these conversations to be held publicly.... read the full post.
Tags: Customer Support, Evangelist, Facebook, Social Networking, Stack, Support, Zendesk
Google Doubles Down on Messaging
urbanairship.com
on 06/27/2012
Excerpt: Today at the I/O conference Google unveiled the next iteration of its Android Cloud to Device Messaging (C2DM) service, now called Google Cloud Messaging (GCM).... read the full post.
Tags: Alerts, Analytics, Evangelist, Google, Messaging, Mobile, Notifications, Payment
Excerpt: Today at the I/O conference Google unveiled the next iteration of its Android Cloud to Device Messaging (C2DM) service, now called Google Cloud Messaging (GCM).... read the full post.
Tags: Alerts, Analytics, Evangelist, Google, Messaging, Mobile, Notifications, Payment
